Florida - Field Service Technician

DescriptionFlorida - Field Service Technician

Level: Experienced

Job Location: Southern Florida

Position Type: Full Time

Travel %: Road Warrior (extensive travel)

Job Summary & Responsibilities

Tiara Yachts is a premier boat manufacturing company. Throughout our storied history of hand-building boats, we have remained based in beautiful Holland, Michigan. This allows us to offer the highest level of craftsmanship, the greatest control over quality and creates a source of pride for our customers that their boat was handmade in the U.S.A. We have honored our craft throughout decades and generations, improving on design and manufacturing to the apex of refinement evident in our boats today.

This same honor and longevity show through the dedication of our employees. We have generations of families working at Tiara Yachts. We offer bonus incentive, paid holidays, paid vacation, and an attractive medical benefits package.

Position Summary

Responsible for repairing and servicing boats in the field and at production facilities.

Job Responsibilities

Repair boats in the field or at production facilities as directed
Act as liaison between company and dealer/customer
Properly care for company equipment, ensuring the field service vehicle and all field service equipment is well maintained; report all deficiencies in equipment and oversee their repair as directed
Control travel expenses
Keep a positive and professional attitude when working under adverse and difficult situations
Report on the cost of repairs and other projects
Work with other staff to promote a team approach to problem solving
Conduct training sessions with dealers’ service personnel
Operate, navigate and handle Tiara Yachts in a safe and competent manner
Other duties as directed by the Sr. Manager of Dealer & Service Support

QualificationsEducation & Job Requirements

Education and Experience:

Must be capable of operating the field service vehicle, have a current operator’s license, and travel extensively on airlines
Must have a thorough knowledge of all phases of boat repair, including fiberglass, mechanical and electrical skills
Must be able to communicate well in written and oral communications with customers, dealers and Tiara Yachts employees.
Must present and conduct oneself on a professional level with a positive attitude

General Job Requirements:

Pass a background check, drug test and physical
Ability to work overtime as requested
Promote a safe and clean work environment
Willingness to work on a team or individually
Able to follow manufacturing instructions and understand processes
Must practice PPE (Personal Protective Equipment) policies as mandated per area (safety glasses/goggles, hearing protection, etc.)
Must follow company safety guidelines
Must be fluent in the English language; bilingual (Spanish) is a plus