Airline Ops Agent

DescriptionGeneral Purpose of Job

Provide profound customer service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance.

Duties

Provides friendly service to and maintains positive relationships with all internal and external Customers

Responsible for providing great Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights

Works in airport operation office, gate area, jet ways and airfreight facilities.

Opens and closes the stations, advising Dispatch of same

Handles Station AMS and radio communications traffic as needed

Coordinates loading and unloading of aircraft by monitoring ramp activities

Answers station operations' telephones

Advises Gate Agents when boarding will begin

Prepares dispatch release forms and collects weather reports from OTIS for the Crew

Arranges for fueling of aircraft as required

Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals

Closes out flights; files and maintains accurate flight paperwork

Make sure the aircraft are properly cleaned and provisioned prior to departure

Coordinates special services needed on aircraft i.e. servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning

Operates boarding bridge, coordinates boarding and deplaning Customers

Collaborates with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts

Checks cargo on hand to see that it is properly logged and accounted for.

Checks that all board mail and company material is dispatched and sent to indicated Stations

Receives, refers, or makes paging calls and makes paging announcements, as appropriate.

Keeps station personnel advised of flight movements, weather conditions, and irregular operations

Responsible for ground security and assuring operations follow security procedures

Other Duties as assigned

QualificationsQualifications

High School diploma or GED equivalent

Must be 18 years or older

Must pass background check, pre-employment drug test and obtain security clearance

Must have valid Driver's license

Must have authorization to work in the U.S.

Must be able to perform the following functions in variable weather conditions as well as environment conditions, i.e. jet engine fumes, vehicles emissions, dust and jet engine noise.

Ability to push/pull/lift 50 lbs. for extended periods of time

Ability to judge distances.

Reports to work on a regular and timely basis.

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Ability to read and write English; bilingual skills a plus

Physical Demands: Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA