Service Coordinator ( Program Team) (2574)

DescriptionFounded in 1907 in Houston’s Second Ward (today’s East End), BakerRipley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year. BakerRipley works with Neighbors in approximately 60 service locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well. Through our work in socioeconomic mobility, health and wellness, and education, BakerRipley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

Position Summary

The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and

utilizing the resource room.

Positioned within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and

assisting with navigation of the career office.

• Provide resource room support, helping customers use computers, printers,

scanners, and workforce tools (e.g., <WorkInTexas.com>).

• Assist with resume printing, job application processes, and accessing labor

market information.

• Ensure proper customer check-in and documentation in systems such as

<WorkInTexas.com>.

• Distribute program brochures, forms, and materials related to workforce

programs, orientations, and events.

• Maintain the functionality and cleanliness of resource room equipment and

materials.

• Monitor customer flow and technology use, offering assistance to ensure

meaningful participation in self-service activities.

• Collaborate with Career Office staff to support appointments, workshops,

and referrals.

• Document customer interactions accurately to maintain data integrity and

compliance with service requirements.

• Assist with logistics and setup for in-office events, orientations, or hiring

fairs as needed.

QualificationsPreferred Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help

• desk role, preferably in a workforce development or public service
• environment.

• Familiarity with computers, common web-based applications, and office

equipment.

• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills