About The Role

Description

Answer inbound communications via phone from Card Members and assist with travel plans (Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
Research and present travel itineraries when requested
Stay up to date with popular travel destinations/events
De-escalate a Card Member’s stress when unforeseen travel situations arise
Maintain service level standards; including follow up timeline while providing white-glove service
Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
Use standard technology: Soft-phones, e-mail, webcam, and web browsers
Maintain up-to-date knowledge of client promotions
Complete all assigned training as necessary

Qualifications

Exceptional communication skills both written and verbal
Must be able to speak and read English fluently
The flexibility to work shifts, including nights and weekends
Previous Call Centre, Sales, and/or Tourism/Hospitality experience would be an asset
Ability to thrive in a competitive, metric driven environment
Proven ability to provide extraordinary customer service
Experience servicing customers in travel, hospitality, high-end customer service or sales roles
Resilient and composed under pressure and constantly evolving circumstances
A systematic approach to solving complex problems by gathering and capturing the correct details
Have excellent interpersonal skills and the ability to organize simultaneous tasks
Excellent organizational, problem solving and decision-making skills
Ability to work in a fast-paced environment with tight deadlines
Natural consultative skills, with the ability to offer confident recommendations
Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
Ability to work as a member of a team
High School diploma or equivalent
Must consent to and pass a background check
Must be legally entitled to work in Canada (Canadian citizen, permanent resident, or holder of a valid work permit)
Answer inbound communications via phone from Card Members and assist with travel plans
(Booking airfare, hotels, car/limo rentals while promoting Platinum member benefits)
Research and present travel itineraries when requested
Stay up to date with popular travel destinations/events
De-escalate a Card Member’s stress when unforeseen travel situations arise
Maintain service level standards; including follow up timeline while providing white-glove service
Become a travel expert and know where to look to find the information needed, such as travel guidelines and advisories
Use standard technology: Soft-phones, e-mail, webcam, and web browsers
Maintain up-to-date knowledge of client promotions
Complete all assigned training as necessary