About The Role

DescriptionAbout the Company

Cloud5 Communications delivers exceptional customer experiences offering IT managed services (MSP / MSSP), telephony solutions, high-speed internet, and contact center services for the hospitality industry. We combine cutting edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences.

Position Summary

The Infrastructure Engineer will work with Cloud5’s deep technology team to launch the Managed Services technology platform, including RMM and patch management tools, cloud based backup, antivirus, and endpoint protection. This position is the lead technologist in the MSP division and is primarily responsible for ongoing support and management of that IT infrastructure within our organization, ensuring that our IT systems operate smoothly to provide consistent and high-quality service to our guests and staff.

What You Will Do (Essential Responsibilities)

Systems Management: Monitor and maintain the IT infrastructure, including servers, networks, hardware, software, and other related systems to ensure minimal downtime and high performance.

Infrastructure Design and Implementation: Collaborate with IT teams and stakeholders to design, implement, and manage IT infrastructure projects that align with the business needs of the hospitality industry.

Problem Resolution: Troubleshoot, diagnose, and resolve infrastructure issues in a timely manner to minimize disruptions to hotel operations and guest experience.

Continuous Improvement: Recommend and implement improvements to existing IT infrastructure based on industry best practices and emerging technologies.

Security: Ensure the security of all IT systems by implementing and maintaining security protocols, conducting regular security audits, and addressing vulnerabilities. Interface with third party SOC providers to mitigate security vulnerabilities in client systems.

Vendor Management: Liaise with vendors, especially off-shore infrastructure service providers to deliver patch management and vulnerability remediation. The individual must insure optimal performance and cost-efficiency of systems and services.

Documentation: Maintain up-to-date documentation of infrastructure designs, configurations, and changes.

Capacity Planning: Monitor system performance and plan infrastructure upgrades and expansions to meet future demands.

Collaboration: Work closely with other IT professionals and departments to ensure cohesive integration of systems and policies.

Training and Support: Provide guidance and training to staff on IT-related best practices, policies, and procedures.

QualificationsWhat You'll Bring (Required Qualifications)

Minimum of 7 years of experience in IT infrastructure management, preferably within the hospitality industry.
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Strong understanding of IT infrastructure components, including
Windows Server administration
Group Policy configuration and deployment
User and MFA administration
VMWare Administration and resource optimization
Strong experience in Automated Patch Management
Remediating known Server and Workstation Vulnerabilities
Knowledge of Networking equipment, including switch/router administration
Scripting experience in powershell or similar environment
Familiarity with cloud services, especially AWS and MS Azure
Deep experience with RMM and patch management environments such as ConnectWise, SolarWinds or ManageEngine (ConnectWise preferred)
Knowledge of hospitality-specific software and systems is a plus.
Strong problem-solving skills and ability to work under pressure.
Excellent communication skills, both written and verbal.
Familiarity with cybersecurity best practices.
Industry Certifications such as Microsoft Certified: Azure Solutions Architect Expert, or Cisco Certified Network Associate (CCNA) are advantageous.