Advocacy Specialist

DescriptionThe Opportunity

HealthEZ is seeking an Advocacy Specialist to join our Care Management team at HealthEZ! This individual must have a passion for helping our members through their healthcare journey with empathy and care while managing critical data, details and follow up. This role is based out of our Bloomington, MN office with hybrid consideration and reports to our Manager of Advocacy.

What You’ll Do

Provides concierge service to members

Work directly with our clients and provide stellar customer service

Assist vendors and members with Medical Management requests/questions

Open authorized case management files

Open and monitor Advocacy Cases as appropriate

Partner with Care Coordinator Manager to implement processes to ensure goals are met

Assist case managers with various duties

Monitor Intake phone line

All other duties as assigned by the Advocacy Manager or Clinical Director

QualificationsWhat We Expect from You

Associates Degree/ Medical Assistant Certificate preferred

Follows and understand HIPPA regulations

3+ years of customer service or direct client experience

Medical Terminology knowledge

Previous experience in care management processes preferably in a health plan

Strong Organizational, written and communication skills

Excellent customer service skills

We make healthcare EZ!

Additional Opportunity Details:

Target Hourly Compensation Range for this role is $24.00-$27.00/hr*

• Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

Employee benefits are part of the competitive total rewards package that HealthEZ provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

HealthEZ recognizes its responsibilities under federal, state, and local laws requiring non-discriminatory employment practices. All employment decisions, practices and procedures will be carried out without regard to race, color, creed, religion, sex (including pregnancy), sexual orientation, national origin or ancestry, age, marital status, disability, family status, status with regard to public assistance, or any other characteristic protected under applicable local, state, and federal laws.

HealthEZ is proud to be an equal opportunity employer.