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Office Assistant
Independent Management Services · Rainbow Terrace - Cleveland, OH 44104
About The Role
DescriptionResponsibilities
- Frequent telephone and personal contact with perspective/current residents.
- Initial processing of rental applications and credit reports with recommendations to Site Manager.
- Maintain the rental waitlist and prepare approval/denial letters to perspective residents.
- Complete move-in orientation with residents including reviewing rental lease, House Rules, etc.
- Schedule move ins/outs, rental applicant interviews, and other dates critical to the leasing process.
- Administrative support tasks such as filing, typing, answering telephones, processing mail, and data entry.
- Generate reports to assist in management of community assets, expenses, and financial objectives.
- Process all payables and complete payment of community expenses/bills.
- Purchase, inventory, and maintain all office supplies.
- Process delinquent accounts and report activity to Site Manager.
- Receive and resolve resident requests and concerns.
- Foster positive working relationships with residents while always maintaining a professional demeanor.
- Reports directly to the Site Manager.
- Onsite attendance required / non-remote work.
Job Qualifications
- Basic office skills including typing, filing, and telephone etiquette.
- Excellent follow-up skills via telephone and email correspondence.
- Proficiency with Paycom software and Microsoft Office suite preferred.
- Demonstrated track record regarding work attendance and reporting for work timely.
- Must adhere to Federal Fair Housing Laws.
QualificationsWe offer a competitive salary plus benefits including
- Employer paid health and dental insurance (100% employee only) with affordable dependent and family coverage.
- Voluntary insurance options: Vision, Life, Accident Injury, Long-Term Disability, and Identity Theft.
- 401(k) with above-average employer matching contribution.
- Generous paid time off package.
- Training and employee development program.
- Among many other employee benefit
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