Customer Service Representative- Hiring now at Geeks on

About The Role

About Us

Geeks on Site provides computer repair and technology support services to homes and businesses across the U.S., delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of technology services. We are committed to providing fast, reliable solutions and an excellent customer experience.

Job Overview

We are looking for a motivated and bilingual Customer Service Representative to join our remote team. In this role, you will be responsible for assisting customers, addressing their questions and concerns, and providing a positive customer experience through clear and professional communication.

Responsibilities

Handle inbound customer calls in a professional and friendly manner.
Assist customers with questions, requests, and concerns.
Provide accurate information and appropriate solutions based on customer needs.
Resolve customer issues efficiently while maintaining a positive customer experience.
Communicate clearly and professionally in both English and Spanish.
Document customer interactions and relevant information accurately.
Follow company procedures, guidelines, and quality standards.
Escalate complex issues to the appropriate team when necessary.
Maintain a customer-focused approach throughout every interaction.
Fluent in English and Spanish , both written and spoken.
Excellent communication and active listening skills.
Strong customer service and problem-solving skills.
Comfortable handling inbound customer calls .
Ability to remain professional and patient when assisting customers.
Good grammar and attention to detail.
Ability to work independently in a remote environment.
Own computer and headset.
Reliable internet connection and a quiet, professional workspace at home.
Schedule flexibility.
Previous customer service experience is preferred but not required .