Consultant - Associate - Tier 1 Technical Support Consultant

What You'll Do

As a Customer Experience & Technical Support Advisor, you'll help German-speaking customers get the most from their devices and smart technology.

Your day-to-day will include

• Providing support via phone and email in German and English.
• Assisting customers with product setup and troubleshooting.
• Resolving connectivity and basic technical issues.
• Delivering an outstanding customer experience on every interaction.

What We're Looking For

• German proficiency at B2/ B2H level.
• English proficiency at  C1 level.
• Excellent communication and customer service skills.
• Interest in technology and consumer electronics.
• Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
• Positive attitude and willingness to learn.Availability to work from our office in Sofia.
• Schedule: Monday to Sunday, between 10:00 and 19:00.
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• Why Join Us?
• Choose the schedule that suits you: 6, or 8-hour shifts.
• Permanent employment contract.
• Competitive salary.
• Fully paid training.
• 21 days of paid annual leave.
• Additional health and life insurance.
• Meal vouchers.
• Company-paid lunch in the office three days per week.
• Employer-sponsored professional certifications to boost your skills and career.
• Clear career progression and internal promotion opportunities.
• Modern office, supportive colleagues, and an international work environment.
• Ready to join us? Apply today and discover where your career can take you!