Branch Staff (multi roles Housekeeping & Front Office) - Bobopod Pancoran

What you will do

• Greet and assist guests with their reservations in a proper manner
• Check and confirm guests' reservations through the PMS system
• Verify guests' ID and ensure the registration form is filled correctly
• Explain staying rules, locker facilities, and other relevant information to guests
• Assist guests in handling their requests, questions, and concerns during their stay
• Maintain the cleanliness and tidiness of the Bobobox branch, including pods and public areas
• Conduct pod cleaning according to the established priorities and work instructions
• Refill amenities, guest supplies, towels, and other necessities based on the standard setup
• Ensure cleaning tools, equipment, and supplies are properly maintained and available
• Complete daily cleaning checklists and report any issues, damages, or lost & found items to the Branch Leader
• Conduct handover and ensure operational administration is properly communicated to the next shift
• Perform other operational tasks based on the instruction of the Branch Leader

You will fit in this job if you

• Minimum D3 graduate, preferably majoring in Tourism/Hospitality
• Have at least 1 year of working experience as a Front Desk Agent, Room Boy, or similar role in the hotel industry
• Able to communicate actively in English, both verbally and in writing
• Willing to work in the assigned area based on management's needs
• Willing to work overtime and outside operational hours when required
• Have a neat appearance and are well groomed
• Have good communication skills and a customer-oriented attitude
• Able to work efficiently while maintaining cleanliness and service standards