Treasures Retail Associate (32 hrs/wk)

Treasures from the Heart in Osceola is looking for an energetic, customer-focused team member who enjoys people, variety, and the fun of a thrift store environment. If you like supporting a mission-driven store, this could be a great fit.

The Store Associate supports the day-to-day operations of Adoray’s Treasures from the Heart Store by assisting customers, accepting donations, sorting and pricing donated goods, stocking the sales floor, and helping create a welcoming shopping experience. This role is ideal for someone who is dependable, friendly, and enjoys working in a fast-paced retail setting where every day brings something different.

Benefits Eligibility

This is a 0.8 FTE position, scheduled for 32 hours per week, and is eligible for benefits.

Eligible benefits include

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Voluntary life insurance
• Paid time off (PTO)
• Extended Illness Bank (EIB)

Requirements

Minimum Qualifications

• High School Diploma or GED
• One-year experience in working in a retail or second-hand store preferred.
• Excellent communication skills.
• Ability to work autonomously and make independent judgments.
• Must be able to lift up to 50 lbs.

Knowledge, Skills and Abilities

• Exhibit excellent communication, customer service, and organizational skills
• Ensures consistent implementation of store policies as directed by the store manager, and assistant manager.
• Strictly maintains professional boundaries in all customer situations and adheres to Treasures from the Heart Standards of Conduct and mission.
• Takes the initiative to identify problems, find solutions and follow through on solutions in a timely manner as appropriate.
• Serves as an "ambassador" to the communities we serve regarding the store and its fund-raising purpose, tying it back to Adoray Home Health and Hospice's programs and mission.
• Respects the individuality and wishes of others by such actions as extending a warm welcome, introducing self, making eye contact, addressing people by the name they prefer, and/or by honoring cultural differences.

Physical Requirements

Job involves standing more than four hours per day; stooping, bending, lifting/pushing up to 50 lbs. etc. are regularly required.

Visual acuity of 20/20 with or without correction.

Work Environment Conditions

Work involves moderate risks or discomforts that require special safety precaution such as safe lifting procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with general operations of the store, taking direction from the store manager, and if applicable assistant manager.
• Assist customers in locating and/or selecting merchandise
• Process customer sale transactions using cash register, bag merchandise, and thank the customer.
• Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
• Give excellent customer service and remain calm and professional under stressful situations
• Maintain the sales floor and inventory in a clean, neat and properly displayed manner
• Provides superior customer service to customers, uses cash register, and accepts donations.
• Establishes and ensures consistent implementation of store policies including but not limited to the condition and type of inventory accepted; pricing strategies; consignment guidelines; return policy, etc.
• Providing donors with a receipt for merchandise, ensuring all applicable Federal and State tax regulations are followed.
• Other duties as assigned