Customer Service Representative

Your responsibilities

• Process customer orders accurately and efficiently, ensuring timely order entry and fulfillment.
• Verify customer, pricing, product, and delivery information before order release.
• Maintain accurate order records and documentation in ERP.
• Ensure compliance with company policies, procedures, and service level agreements (SLAs).
• Support process improvements to enhance order accuracy and operational efficiency.
• Handle order modifications, cancellations, returns, and credit requests in accordance with company policies.
• Quote Preparation for After Market Spare Orders.
• Collaborate with cross-functional teams to ensure accurate sales order delivery dates in the ERP system at any point of time.
• Maintain customer records and ensure all Customer details are up to date in ERP systems.
• Maintain Sales Log and keep updating Merics for Review Meetings and Management submission.
• New Customer creation in ERP System.

What you bring

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 5- 6 years of experience in sales order processing, order management, or a similar role.
• Proficiency in ERP systems (Microsoft Dynamics) and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent organizational and data accuracy skills.
• Good communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to prioritize tasks, meet deadlines, and manage multiple orders in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to resolving order-related issues.
• Customer-focused mindset with a commitment to delivering high-quality service.

What we offer

• Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.
• Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
• Employee Assistance program for you and your immediate family
• A global network of supportive colleagues and growth opportunities
• Continuous development and training in your area of expertise within a global Organization

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

•We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.