Sales Representative

Sales Representative - Energy, Gas & NBN

ABOUT THE CLIENT

First Class Energy is an Australian energy-services business helping households and businesses compare and choose electricity, gas and NBN plans. The company also supports energy-efficient solutions, including heat pumps and air conditioning, and is growing its Manila-based team. Learn more at

<firstclassenergy.com.au>

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ROLE OVERVIEW

The Sales Representative will engage First Class Energy's opted-in Australian customer leads, identify their needs and help them select and sign up for suitable electricity, gas and NBN services. This is a high-volume, consultative sales role requiring proven Australian energy or gas experience, strong objection handling, disciplined follow-up and accurate compliance and CRM practices. This is not an entry-level position.

JOB DETAILS

• Work setup: Onsite – Eastwood, Quezon City
• Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)
• Holidays: Will follow the applicable Australian public holiday calendar
• WHY JOIN FIRST CLASS ENERGY?
• At First Class Energy, you will help Australian households and businesses make informed choices about essential services while building a rewarding sales career.
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• Uncapped earning potential -
• be rewarded for strong performance through competitive commissions and incentives.
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• Career growth -
• high performers can progress into senior, coaching, leadership or specialist roles as the team expands.
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• Training and support -
• receive ongoing product knowledge, compliance guidance, coaching and sales development.
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• Sell products customers need -
• help customers compare and switch electricity, gas and NBN plans to suit their needs and budget.
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• Positive team culture -
• work with people who value accountability, collaboration, shared learning and recognition of success.
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• Build valuable skills -
• strengthen consultative selling, objection handling, negotiation, communication and customer relationship skills.
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• Make an impact -
• every conversation is an opportunity to help customers save money, simplify essential services and enjoy a better experience.

KEY RESPONSIBILITIES

Customer Engagement and Sales

• Contact opted-in Australian household and business customers through outbound calls and structured follow-up activity.
• Build rapport quickly and conduct needs discovery covering current services, priorities, budget and service preferences.
• Explain available electricity, gas and NBN plans using approved product information, scripting and sales tools.
• Present rates, benefits, eligibility, retailer conditions, contract details and key terms in clear, customer-friendly language.
• Recommend suitable options, manage objections professionally and use consultative closing techniques to secure positive outcomes.
• Cross-sell electricity, gas and NBN services where appropriate and beneficial to the customer.
• Guide customers through the approved application or assisted online sign-up process and complete all required verification steps.
• Maintain disciplined follow-up on callbacks, incomplete applications and open opportunities.

Performance, Compliance and Team Contribution

• Take ownership of individual activity, contact, conversion, revenue, product-mix, quality and follow-up targets.
• Follow approved scripts, disclosures, verification processes and call frameworks at all times.
• Adhere to applicable privacy, consent, data-handling and customer-protection requirements.
• Record complete and accurate call notes, outcomes, applications and follow-up actions in the CRM.
• Participate in call monitoring, coaching, product updates and mandatory compliance training.
• Escalate complaints, vulnerable-customer concerns, potential mis-selling, system issues or data concerns promptly.
• Work constructively with the Team Lead, share customer insights and contribute to a positive, accountable onsite culture.

QUALIFICATIONS AND EXPERIENCE

Required

• At least 3 years of relevant sales experience in a contact-centre, call-centre or telesales environment.
• Recent, hands-on sales experience with Australian electricity and/or gas products.
• Demonstrated ability to achieve targets and close sales in a high-volume environment.
• Strong verbal English communication suitable for engaging Australian customers.
• Confident needs discovery, objection handling, persuasion and closing skills.
• High attention to detail, particularly in script adherence, verification and CRM documentation.
• Experience using CRM, dialler or contact-centre technology.

Highly Regarded

• NBN/broadband sales experience and the ability to cross-sell across electricity, gas and internet services.
• Sales experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.
• Experience working warm, opted-in or existing-customer lead pools.
• Familiarity with Australian energy sales verification, privacy, consent or compliance expectations.
• Experience with assisted online sign-up or digital application journeys.

Join First Class Energy and build a rewarding career in energy, gas and NBN sales.