Quality Customer Complaint Team Leader

Qualifications Engineer degree in Mechatronics Minimum 10 years experience as team leader in Quality customer complaints department in Automotive industry Proven leadership skills, monitoring evaluation of customer complaints engineers team Experience in the analysis of mechatronic electronic assemblies Experience in communication, handling and negociation with customers in Automotive industry Experience in 8D treatment monitoring on customer portals Experience in problem solving 8D systematic Leadership by escalations taskforces with management of multidisciplinary team action plan with customer Knowledge of CSR (Stellantis, Renault, VW, Mercedes Benz,...) Knowledge of core tools (FMEA, SPC, MSA, PPAP, APQP,...) Experience in leadership management of skilled customer complaints engineers High autonomy, target cost oriented thinking Discipline proven organizational skills Structured approach and above-average commitment Proven skills for high level reportings presentations management Excellent English (written and spoken) German will be a bonus Responsibilities Management, follow up, evaluation, and support of customer complaints management team Contact person responsible in case of escalation Responsible for escalation task force et de-escalation action plan daily customer complaints shop floor meeting Support customer complaints engineers during customers escalations meetings Negociate with customers complex issues related costs Ensure on-time reponse and 8D reports in case of customer complaint Analysis of complaints of mechatronic systems Documentation of the analysis results in the SAP QM module Definition of immediate corrective actions in collaboration with the process managers of the production plant, and specialist departments (R D, SQA, ...) Ensure lessons learned input Ensure on-time reaction of analysis reports and 8D reports as well as sending them to the customer Monitoring of the customer portals Close collaboration with Claim management in case of claim Regular reporting within MAT and to Headquarter of customer satisfaction customer complaints