Business Analyst (m/f/x)

Business Analyst — Project Management Business Analysis Department Join the Luxair programme team and take the lead in a groundbreaking strategic project to redefine the commercial capabilities of our tour operator business. As a Business Analyst in our Project Management Business Analysis department, you'll drive the transformation of fuzzy business challenges into clear, actionable requirements shaping the future of our end-to-end digital product creation and commercialization processes. Our business domain is complex and dynamic, calling for someone who's ready to learn fast, adapt, and manage complexity with confidence. You'll be at the heart of optimizing operations, aligning stakeholders across the business, and helping define best-in-class business analysis practices that set new standards for efficiency and innovation across IT. What you'll be doing: Mapping business processes from AS-IS to TO-BE in BPMN 2.0 Collecting needs from key users and deep dive with curiosity and persistence, being able to translate them into clear, high-quality requirements ready for design and test Ensure Acceptance Criteria as formalized in Given/When/Then form alongside every requirement, so design and test always start from validated business need Prioritizing requirements with the Business Owner, using MoSCoW Owning the Requirements Traceability Matrix end-to-end, from drafting through closure Evaluating functional solution options, challenging designs, and keeping business, application, and system layers aligned Creating training materials and coaching teams through change Turning data from multiple sources into clear, actionable insight for decision-makers