Customer Support Associate with Norwegian & English – Sofia

🎯 About the Role

We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.

 

Key Responsibilities

• Handle inbound customer calls and provide professional support
• Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
• Provide accurate information and troubleshoot basic issues
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Document customer interactions accurately in the system 
• Maintain high standards of quality, empathy and professionalism in every call

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• 🧠 What We’re Looking For

Must-have

• Norwegian – minimum B2 level
• English – minimum B2 level
• Undergraduate, graduate, postgraduate degree or equivalent
• Strong communication and active listening skills
• Good computer skills and ability to work with multiple systems

Nice-to-have

• Previous experience in customer service, BPO or telecommunications
• Experience with CRM or ticketing systems
• Strong problem-solving and customer-focused mindset

• 🎁 What You’ll Get
• 💰 Compensation & Benefits

• Competitive salary + performance-based bonuses
• Additional health insurance
• Food vouchers
• Fully paid training and onboarding
• Relocation support for eligible candidates moving to Sofia

🏢 Work Environment

• On-site position in our  Sofia office
• Monday–Friday | 09:00–18:00

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• 🚀 No Sales. No Upselling. Just Great Customer Service.
• If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.
• All your information will be kept confidential according to EEO guidelines.