ServiceNow Business Process Consultant

Job Title: ServiceNow – Business Process Consultant End Client: Confidential end client (Fort Bragg-Fayetteville program) Duration: 13+ months Rate-$55/hr. W-2 Location : Fort Bragg-Fayetteville, NC — Onsite Contract Travel : Non-local (traveler) candidates are responsible for their own travel costs C2C ROLE OVERVIEW The client is seeking a highly motivated Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position suits someone who excels in both strategic process consulting and detailed business analysis, leading client engagements from discovery through delivery, and serving as a trusted advisor helping clients optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement. KEY RESPONSIBILITIES Lead functional discovery sessions and process workshops to define client-specific business process solutions Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules Create dynamic collateral including process workflows, workshop presentations, and training materials Partner with IT leaders and process owners to drive organizational readiness and solution adoption Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities Develop and maintain end-to-end process flows and gap analyses to support solution design Prepare and execute test plans, facilitate UAT, and support go-live activities Lead client training sessions and create user-friendly job aids to support platform adoption Serve as the "eyes and ears" of the delivery team throughout the project lifecycle Facilitate stakeholder demos and provide solution-focused support to improve process efficiency REQUIREMENTS / MUST-HAVES 5+ years of experience in ServiceNow consulting, with hands-on expertise across multiple modules 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement 1–2 years leading client workshops and translating business needs into actionable solutions 1–2 years supporting Scrum teams; strong understanding of Agile methodologies Excellent communication, facilitation, and documentation skills REQUIRED SERVICENOW CERTIFICATIONS (BY LEVEL) Junior — CSA and at least 1 CIS (any) Intermediate — CSA and at least 1 CIS (any) Senior — CSA, at least 1 CIS (any), and CTA