IT Specialist

Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by: Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security Collaborating remotely with the Group IT team to implement IT projects, upgrades, and system/network improvements Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency Manage the local IT procurement process & work with various IT suppliers Review & update local IT procedures and documentations Assists with tracking inventory levels of equipment and materials Regular reporting (weekly & monthly) Performs miscellaneous job-related duties as assigned (for e.g. provide IT training to new employees, manage user accounts & permissions) Stay abreast with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge What we offer A stimulating and professional working environment in a dynamic team with extensive expertise Cross-functional teamwork A supportive culture with excellent opportunities for professional and personal training and development About your profile 3 – 5 years of experience in IT Support or IT Service Desk Fluent (spoken & written) in both English and French Strong interpersonal & communication skills Team player Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications A technical, logical thought process Problem-solving skills with ability to prioritise and a keen eye for detail An ability to stick to strict deadlines