Sales Team Leader– Appliance Repair (Remote, PST)

Key Responsibilities

Customer follow-up

• Engage with customers who did not proceed with repair services after a technician visit.
• Multi-channel communication

• Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
• Technician collaboration

• Coordinate with technicians to understand repair details and determine potential discounts or special offers.
• Sales conversion

• Present competitive offers and incentives to maximize conversion rates.
• CRM management

• Accurately track and update customer status in the CRM system.
• Process improvement

• Work with management to identify customer objections and recommend improvements.
• Target achievement

• Consistently meet and exceed weekly and monthly conversion goals.
• Customer service

Deliver empathetic, professional communication to build trust and loyalty.

Requirements

Availability to work in

Los Angeles Timezone (PST)

• .
• Proven experience in
• sales, customer follow-up, or account management
• (experience in home services or appliance repair is a plus).

Excellent

• verbal and written communication skills
• in both

Russian and English

.

Strong

• negotiation and persuasion abilities
• .
• Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.

Proficiency with

• CRM tools, spreadsheets, and communication software
• .
• Goal-driven mindset with a passion for closing deals and driving revenue.

Compensation & Growth

Competitive

• base salary + commission
• based on successful conversions.

Additional

• performance bonuses
• .

Clear

• career growth opportunities
• within the company.