Sales Team Leader– Appliance Repair (Remote, PST)

Key Responsibilities

Customer follow-up
:
Engage with customers who did not proceed with repair services after a technician visit.
Multi-channel communication
:
Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
Technician collaboration
:
Coordinate with technicians to understand repair details and determine potential discounts or special offers.
Sales conversion
:
Present competitive offers and incentives to maximize conversion rates.
CRM management
:
Accurately track and update customer status in the CRM system.
Process improvement
:
Work with management to identify customer objections and recommend improvements.
Target achievement
:
Consistently meet and exceed weekly and monthly conversion goals.
Customer service
:
Deliver empathetic, professional communication to build trust and loyalty.

Requirements

Availability to work in
Los Angeles Timezone (PST)
.
Proven experience in
sales, customer follow-up, or account management
(experience in home services or appliance repair is a plus).
Excellent
verbal and written communication skills
in both
Russian and English
.
Strong
negotiation and persuasion abilities
.
Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
Proficiency with
CRM tools, spreadsheets, and communication software
.
Goal-driven mindset with a passion for closing deals and driving revenue.
Compensation & Growth
Competitive
base salary + commission
based on successful conversions.
Additional
performance bonuses
.
Clear
career growth opportunities
within the company.