Inbound CSR at ISTA Personnel Solutions — Philippines

About The Role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Receive and process orders submitted via email, phone, and EMR.
Accurately and efficiently enter detailed order information into the system.
Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
Assign and manually dispatch orders to technicians based on region and availability.
Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
Send images to the physician/radiologist for interpretation and process returned results.
Ensure completed results are accurately communicated back to the requesting facility.
Handle inbound calls and inquiries, including order status updates and general customer questions.
Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.
6 months - 1 year BPO Experience in a Voice Account
US healthcare insurance experience is an advantage
Excellent verbal and written English skills
Willing to work onsite in Mandaluyong
Amenable working weekends and night shift

What can we offer you?