Temporary Outreach Case Manager

DescriptionAbout Bill Wilson Center:

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Temporary Outreach Case Manager is responsible for providing direct support, outreach, advocacy, and case management services to youth and young adults ages 18-24 experiencing homelessness or housing instability. This position works closely with individuals in the community to build trusting relationships, assess immediate and long-term needs, and connect participants to critical resources including housing, employment, education, healthcare, mental health services, and life skills support.

The Temporary Outreach Case Manager conducts street outreach, community engagement, opioid education and awareness, ncrisis intervention, and ongoing case management to help youth achieve stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth populations through strengths-based support and advocacy.

This role requires strong communication skills, the ability to work independently in community settings, and experience engaging high-risk or underserved populations in a respectful and nonjudgmental manner.

Essential Duties & Responsibilities:

Conduct outreach to areas frequented by youth ages 18-25 - schools, community centers, libraries, encampments.
Administer assessments (VISPDAT) and refer youth to county's Homeless Management Information System.
Lead tabling events and collaborate with community partner organizations.
Build positive relationships with participants and provide ongoing support and encouragement.
Utilize motivational interviewing skills to engage young adults to participate in Drop In Center services.
Connect youth to services and resources including education, job readiness, housing, healthcare, and mental health support.
Facilitate workshops, support groups, and community engagement activities.
Maintain accurate participant records, case notes, and outreach data.
Collaborate with community partners, schools, employers, and service providers.
Support youth in setting goals and accessing opportunities for growth and development.
Participate in community events, outreach campaigns, and networking opportunities.
Advocate for youth needs and help create a safe, inclusive, and supportive environment.
Other duties as assigned.

QualificationsEducation and Experience:

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Communications, or related field desired but not a requirement
Experience working with youth and young adults ages 18-25
Experience with outreach, case management, mentoring, or community engagement preferred
Strong communication and relationship-building skills
Knowledge of community resources and youth development practices
Ability to work with diverse populations and maintain confidentiality
Strong organizational and time management skills
CPR/First Aid certification and bilingual skills are a plus
Personal or lived experience with the criminal/legal system, housing instability, social services, or other systemic challenges is valued.

Required Skills/Abilities:

Trauma-informed care
Conflict resolution and de-escalation
Public speaking and workshop facilitation
Community partnership development
Social media outreach and engagement
Data entry and reporting

Physical Demands:

Ability to travel throughout the community for outreach activities, meetings, and events
Prolonged periods of standing, walking, and engaging with participants during community events and program activities
Ability to lift and carry outreach materials, supplies, and equipment up to 25 pounds
Ability to work in both office and community-based environments, including outdoor settings
May require evening and weekend hours to support youth programming and outreach events
Ability to use a computer, phone, and other standard office equipment for extended periods
Must be able to communicate effectively in person, virtually, and by phone with youth, staff, and community partners

Work Environment:

Combination of office, community, and field-based work
Some evenings and weekends may be required for events and outreach activities
Local travel may be required

Salary Range:
$30.00 per hour

EEO:
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.