IT Support Specialist

The IT Support Specialist provides information technology support to students, faculty, staff, alumni and others affiliated with Princeton University through multiple support channels including phone, chat, email, and walk-in/deskside appointments. As a member of the Service Management Office (SMO) within the Office of Information Technology (OIT), this position delivers exceptional customer service and technical troubleshooting to resolve incidents, fulfill requests, and quickly respond to escalations. Working both independently and in collaboration with other IT teams, the specialist provides general customer support for IT services and participates in security response activities, technical emergencies, and continuous service improvement activities. The specialist must demonstrate...