Resident Engineer

Relocation: Available

About Arch Medical

Arch Medical has a reputation of providing in-depth troubleshooting, rapid repair, and preventive maintenance to all medical imaging equipment, including MRIs, CT scanners, x-ray rooms, portable x-ray equipment, CATH labs, PET CT rooms, and nuclear medicine rooms. We provide 24/7 comprehensive maintenance support that our customers confidently rely on to prevent downtime and ensure patient safety.

Role and Responsibilities

The Resident Engineer has an instrumental role both directly servicing imaging equipment and taking great care of customer relationships. A few key responsibilities include:

● Calibrate, repair, and maintain imaging systems to OEM performance standards.

● Provide positive, professional interactions with clinical and radiology teams.

● Perform inspections, diagnostics, and troubleshooting on a variety of imaging modalities.

● Maintain accurate service records and ensure strong asset management practices.

● Identify required parts and work with service operations on logistics (shipping, receiving, returns).

● Complete detailed documentation and service reports promptly and accurately.

● Ensure compliance with all regulatory, safety, and quality requirements.

● Prioritize safety—both for yourself and for those around you—through strict adherence to protocols

● Deliver exceptional, hands-on service to customers across assigned facilities

What measurable success looks like

● Customer Service & Technical Execution

Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region.

● Customer Experience & Professionalism

Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through.

● Equipment Inspection & Maintenance

Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments.

● Field Collaboration & Technical Support

Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions.

● Travel & Coverage Flexibility

Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime.

● Parts Identification & Quoting Support

Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval.

● Parts & Logistics Coordination

Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process.

● Documentation & Reporting Discipline

Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight.

● Regulatory Compliance & Safety

Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.