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Customer Service Rep
cooperhealth · Camden, NJ, US
About The Role
- Receive inbound and making outbound calls regarding outstanding bills, payments, payment plans and billing questions. - Use excellent customer service and communication skills to resolve confrontations with antagonistic patients and/or clinical staff in order to properly coordinate continuity of care. - Contact patients and collect self-pay balances after insurance. - Exhibit professionalism, have excellent communication and negotiation skills, as well as the ability to work independently. - Process and distribute patient payments between the hospital and physician bills and initiate payment plans. - Work to resolution escalated Patient Relations issues - Use all available eligibility tools, including initiating calls to insurance...
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