FRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTER

Front Office Supervisor
Department:
Front Office
Reports To:
Director of Front Office / Front Office Manager
Status:
Full-Time | Hourly
Join Our Team – Where Service is a “Yes” Culture
We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.
As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.
What You’ll Do
Lead Front Office Operations
Oversee daily front desk operations, ensuring accuracy in all financial transactions
Reconcile and verify revenue, payments, taxes, and adjustments
Review and balance daily reports across rooms, F&B, and other outlets
Investigate and resolve discrepancies with attention to detail
Support smooth transitions between operational days
Drive Guest Experience Excellence
Deliver a seamless check-in and check-out experience aligned with brand standards
Personally engage with guests to ensure satisfaction and resolve concerns promptly
Recognize and honor
Member's benefits
, ensuring all benefits are delivered
Maintain a strong presence in the lobby to support service and team performance
Supervise & Develop the Team
Lead, coach, and support front desk associates and night audit team
Ensure professionalism, accountability, and service consistency
Act as a role model for guest engagement and problem resolution
Ensure Brand Compliance & Performance
Uphold brand standards including response times, guest engagement, and loyalty recognition
Monitor mobile check-in/check-out, guest cases, and service metrics
Ensure all interactions reflect our commitment to personalized, anticipatory service
Act as Manager on Duty
Oversee hotel operations during assigned shifts
Respond to guest issues, emergencies, and operational needs
Ensure safety, security, and service continuity at all times
What We’re Looking For
Previous Front Office or hotel operations experience (supervisory experience preferred)
Strong leadership, communication, and problem-solving skills
Detail-oriented with a solid understanding of hotel financial processes
Passion for guest service and creating memorable experiences
Ability to work flexible schedules including evenings, weekends, and holidays