Manager, Event Services

Job Summary

The Manager, Event Services will assist the larger event services team with the overall planning and execution of events at Benchmark International Arena and Yuengling Center. The Manager, Event Services will work closely with all departments to coordinate and communicate all information imperative to executing a world-class event. The Manager, Event Services will be responsible for ensuring staff deliver world-class service at every level.

Essential Duties & Responsibilities

• Conduct site visits and follow-up with clients to ensure overall planning and execution of events/shows
• Work closely with all departments while coordinating day-to-day events, shows, premium events and meetings
• Create a complete and accurate “event details sheet” based on advance material and distribute to staff
• Build and maintaining strong collaborative relationships with outside vendors for show rentals, stagehands, runners, etc.
• Work with all departments to ensure venue is clean, clear and ready for events/shows, premium events and meetings
• Work closely and advance all events/show information with promoter/production contacts and communicate with all departments prior to and throughout events/shows
• Prepare to-scale maps for ticket office based on tour specifications and act as main contact for kills and obstructions; communicate to all departments
• Coordinate all set-up needs for events/shows, hospitality and meetings, including but not limited to guest service, conversion, stagehands, merchandise, broadcast networks, audio/visual support, IT, pyrotechnics, licenses, permits, insurance, catering, parking, estimates, housekeeping, sales, marketing, equipment rental and runners
• Coordinate all functions from planning, advancing, load in, event operation, load out, post-event reports, managing invoices and expenses
• Assist Director with training new hires and coordinators to successfully execute events at both Benchmark International Arena and Yuengling Center
• Assist Director with resource tracking, record keeping, and department reports
• Represent the department on committees and other special project opportunities supported by the company
• Assist Director in business planning, budget management and other special projects as requested
• Assist the Director with leading the creation of CADs for on-sales and projects
• Other duties as assigned

Supervisory & Management Responsibilities

• Potential to supervise one USF Fellow

Game/Event Responsibilities

• Game/Event Night Responsibilities: Yes
• Approximate number of events worked per year: 120+

Qualifications

• Bachelor's Degree preferred in Event Management or Hospitality Management
• A minimum of 3 years experience in venue events management and coordination, preferably in the sports, entertainment, convention or exposition industry
• Ability to demonstrate strong leadership skills
• Experience working in a capacity where you have no direct management responsibility for functions and work closely in a collaborative way to influence others
• Excellent ability to establish rapport with others and the ability to build strong interpersonal relationships
• Exceptional relationship-building skills demonstrated with the ability to develop and maintain positive long-term relationships with outside vendors
• Demonstrated experience with project management
• Ability to communicate clearly in a professional manner both verbally and written
• Exhibit good judgment, make sound decisions quickly, be proactive and anticipate needs of clients
• Ability to meet tight deadlines, multi-task proficiently, work well under pressure with attention to detail and be creative with solutions to client needs
• Ability to relate to a diverse customer and employee base
• Ability to manage and record a busy hourly schedule while maintaining a work life balance
• Proficiency in Microsoft Word, Excel and Outlook
• Previous experience with Momentus Elite is preferred
• Experience working in AutoCAD

Working Conditions

• Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
• This is an onsite role splitting time between Benchmark International Arena and the Yuengling Center; flexibility to work a minority of time remotely.
• Ability to work extended hours including late nights, holidays, and weekends as needed
• Ability to work prolonged periods sitting at a desk and working on a computer.
• Ability to lift/carry/move up to 50lbs
• Ability to work in cold/hot indoor and outdoor temperatures
• Ability to commute to various venues throughout the Greater Tampa Bay Area
• Ability to travel within the US and Canada for up to one-week at a time, multiple times per year
• Ability to work in areas that can become crowded with equipment and/or people
• Ability to stand on feet for long periods of time, walk long distances and climb stairs.
• Ability to work c omfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.