CCR - Call Center/Floater

PRIMARY FUNCTION

Responsible for providing outstanding full service to all customers internally and externally over the phone.

PRIMARY RESPONSIBILITIES

• Manage scheduling, cancelling and rescheduling of appointments for patients
• Answer telephones in a pleasant and helpful manner
• Take prescription refill requests
• Acquire and document all patient demographic information accurately
• Follow protocol for complete patient registration process including verification of insurance coverage
• Apply billing and collecting practices including securing payment plans
• Review and disseminate incoming documents
• Initiate and complete patient portal registration
• Provide assistance to fellow team members
• Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies

Requirements

QUALIFICATIONS

1. Some college preferred
2. Must be computer literate.
3. Excellent customer service skills

EXPERIENCE

• Experience working with medical terminology
• At least one year of experience working in a call center preferred
• Knowledge of computer systems and applications including electronic medical records

SKILLS

• Operate a variety of office equipment and computer programs
• Answer the telephone in a pleasant and helpful manner
• Speak clearly and concisely
• Read, understand and follow oral, and written instruction
• Establish and maintain effective working relationships with staff and physicians

EOE/F/D/V