Salesforce Operations Analyst

• Analytical Mindset: Ability to debug issues and provide functional solutions to problems
• Communication: Excellent verbal and written communication skills, with the ability to explain functional concepts to non-technical sales users
• Adaptability: Proven ability to thrive in a fast-paced, contract-based environment with changing priorities
• Supports helpdesk (contact onboarding and LMS provisioning) and improvement priorities (data projects)
• Plays a key role in system integration activities
• Supports Partner lifecycle (Onboarding, Progression, and Offboarding)
• Provides consulting/advocacy and/or addresses issues related to Partner Operations, Deal Management, and Partner HelpDesk
• Facilitates internal audit requirements
• Monitors Slack, e-mails, and various online/offline support channels to respond to Partner inquiries and support requests
• Provides functional guidance on Legal and Partner Experience initiatives
• Facilitates Leadership on operational questions and tool/system functionality
• Actively reviews new technology and creative approaches to evolve onboarding experiences
• Identifies process gaps and looks for process automation/improvement opportunities
• Supports Partner project rollouts, fixes, enhancements, and improvements
• Partners with Sales Leadership and IT Enablement teams to identify onboarding gaps, gain insights, and advise/prioritize existing and future onboarding program development focus areas
• Participates in future Partner Program initiatives

Preferred Skills

• Functional experience with Salesforce portal and partner lifecycle from onboarding through termination (application, portal access, deal reg, certifications, badges)
• Familiarity with Agile methodologies and tools like Jira
• Knowledge of Sales Methodologies