Administrator - Investor Services

Purpose of the Job

Join our Investor Services team and play an important role in supporting a diverse portfolio of alternative asset fund structures. Working closely with colleagues across the business, you will help deliver exceptional service throughout the full investor lifecycle, from onboarding through to ongoing administration and investor servicing. This is a great opportunity to develop your expertise in fund administration, build strong client relationships and contribute to a collaborative, client-focused team.

Main Responsibilities

In this role, you will

• Support the day-to-day administration of a portfolio of fund structures and other entities, helping to ensure a seamless experience for clients and investors.
• Build an understanding of client needs and service expectations, contributing to the delivery of a high-quality and responsive client service.
• Assist with investor onboarding activities, working closely with internal teams to ensure a smooth and efficient onboarding process.
• Prepare investor capital calls, distributions and related investor servicing activities accurately and within agreed timelines.
• Respond to investor and fund manager queries professionally and efficiently, helping to provide timely and effective solutions.
• Work closely with the KYC and Compliance teams to support regulatory requirements and ensure adherence to internal policies and procedures.
• Assist with the preparation and delivery of client and investor-related activities in line with agreed service level commitments.
• Collaborate with colleagues across Investor Services and other operational teams to ensure key deliverables are met and client expectations are exceeded.
• Support the implementation of projects, process improvements and other initiatives that enhance service delivery and operational efficiency.
• Contribute to a positive and collaborative team culture, taking ownership of tasks and supporting the continued growth and success of the Investor Services function.

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Knowledge, Skills and Experience

• Strong communication and interpersonal skills, with the ability to build positive relationships with clients, investors and colleagues.
• A collaborative team player who enjoys working in a supportive and fast-paced environment.
• Client-focused mindset, with a commitment to delivering a high standard of service and responding to queries professionally and efficiently.
• Well-organised with the ability to manage multiple priorities, meet deadlines and maintain attention to detail.
• Flexible and adaptable, with a proactive approach to learning and taking on new challenges.
• Strong Microsoft Office skills, particularly in Excel, and confidence in using technology to support day-to-day responsibilities.
• A positive attitude, strong work ethic and a willingness to contribute to the success of the wider team.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL  – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email hidden] .

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.