IT Support Lead — Malaysia

About The Role

# IT Support Lead

> Two95 International Inc. · Kuala Lumpur, Malaysia · Contract · Posted 2026-05-06

**Salary:** unknown currency 120,000–140,000

**Workplace:** on_site

**Department:** Information Technology

## Description

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills

\* End-User Computing (EUC) Support
\* LAN / WAN / VPN / Wi-Fi Troubleshooting
\* Active Directory & Group Policy
\* Microsoft 365 (Outlook, Teams, OneDrive)
\* ITSM / ServiceNow
\* Windows 10/11 Support
\* Incident, Problem & Change Management
\* ITIL Process Knowledge

📌 Key Responsibilities

\* Own end-to-end service delivery for Malaysia engagement
\* Lead onsite and offshore support teams
\* Manage escalations, shifts, and operational governance
\* Ensure SLA/KPI compliance across IT support functions
\* Act as SPOC for customer stakeholders and governance meetings
\* Drive operational excellence and continuous improvement initiatives
\* Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience

\* Airline / Transportation / Large Enterprise environments
\* Managing onsite–offshore delivery models
\* Strong communication and leadership capabilities
## Apply
[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/E63B40F168/apply)
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