Service Desk Engineer (L1) - Japanese - N

# Service Desk Engineer (L1) - Japanese - N
> Two95 International Inc. · Kuala Lumpur, Malaysia · Contract · Posted 2026-03-16
**Workplace:** on_site
**Department:** IT Services
## Description
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.
## Requirements

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.

• The goal is to create value for clients that will help preserve the company’s reputation and business.
• **Responsibilities**

• Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services.
• Respond to email messages for customers seeking help.
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

## Apply
[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/B7B91DE0D9/apply)
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