Customer Support Specialist (French Speaking)

# Customer Support Specialist (French Speaking)

> Neo Group · Ta' Xbiex, Malta · — · Posted 2026-04-16

**Workplace:** on_site

**Department:** Loyalty Team

## Description

**Neo Group** is a Malta-based startup established in 2024, built on over **15 years** of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a **network** of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

### Role Overview

The French-Speaking Customer Support Specialist serves as the dedicated point of contact for French-speaking customers, delivering seamless and professional service across phone, email, and chat channels. They tackle complex, industry-specific challenges with accuracy and efficiency, ensuring every customer concern is resolved with confidence. Through careful CRM documentation, they keep the international team aligned and informed, contributing to a well-connected global operation. Collaborating across a cross-functional team, they handle high-impact issues for world-class brands while continuously expanding their product knowledge and service expertise through ongoing training.

**What We Expect From You

**

• **The Bridge Builder:** Engage with French-speaking customers via phone, email, and chat, ensuring every interaction is seamless and professional.
• **The Detective:** Solve complex challenges unique to the gaming industry, providing accurate solutions in a timely manner.
• **The CRM Guru:** Carefully document interactions and feedback, helping our international team stay aligned and informed.
• **The Collaborator:** Work across a global, remote team to resolve high-impact issues for world-class brands.
• **The Continuous Learner:** Dive into training sessions to sharpen your product knowledge and service mastery.

**The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.**

## Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills, with the ability to convey information clearly and effectively.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and a customer-first mindset.
• Availability to work flexible hours, including weekends and holidays if needed.

## Benefits

🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market

💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

🌍 Experience an international work environment with a passionate, motivated and professional team

🏢 Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further

For more details about life and careers at Neo Group, visit our [Career Website](https://neo.gg/careers/) connect with us on [Instagram](https://www.instagram.com/neo.careers/), and engage with us on [LinkedIn](https://hu.linkedin.com/company/neo-gg?trk=public_jobs_topcard-org-name).

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

## Apply

[Apply at Neo Group](https://apply.workable.com/neo-gg/j/AC06019937/apply)

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