Community manager at Sideinc — Shinjuku City, Japan

About The Role

# Community manager
> Side · Shinjuku City, Japan · Contract · Posted 2026-08-14
**Salary:** unknown currency 3,000,000–3,300,000
**Workplace:** on_site
**Department:** Player Support
## Description

Community Manager (Southeast Asia Market)

Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.

In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.

What You'll Do

Community Platform Management (Discord & Social Media)

\- Monitor and manage online community platforms designated by the company.
\- Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.

Announcements & Updates

\- Publish product updates, event information, and company news across community platforms.
\- Manage content calendars and maintain consistent posting schedules.

Feedback Collection & Reporting

\- Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.
\- Conduct research and provide recommendations to improve global community operations and engagement strategies.

Event & Campaign Execution

\- Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.

Brand Voice & Crisis Management

\- Maintain a consistent brand voice that aligns with company values and client expectations.
\- Follow established crisis communication guidelines when addressing sensitive issues.

Community Analytics

\- Monitor user behavior and engagement metrics.
\- Prepare and deliver periodic reports on community performance and user activity.
## Requirements

What We're Looking For

\- Native-level English proficiency (Japanese language skills are not required).
\- Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.
\- 6 to 12 months of experience in social media or community management, including platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.
\- Experience engaging with gaming communities, either professionally or as an active community member.
\- Excellent written and verbal communication skills.
\- Strong analytical skills with the ability to interpret community trends and engagement metrics.
\- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
\- A passion for gaming and social media is highly desirable.
_**\- Must currently reside in Japan and hold a valid work visa.**_
## Benefits