Hardware Services Engineer

Mellon Albania , a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2004 in Tirana and offers leading front-end and back-end transaction solutions and services to organizations with strong consumer business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies. Our portfolio includes digital payment platforms, self-service banking solutions, customer onboarding systems, identity verification technologies , and more. We help our clients accelerate their digital transformation and bring competitive products to market faster.

MELLON Albania seeks to hire a Hardware Services Engineer.

Within the framework of its expansion, seeks to immediate recruit Field and Lab Service Engineers to support and maintain the portfolio of products, such us: electronic card acceptance machines (EFT/POS), cash dispense machines (ATM’s), queuing systems, cash management machines, etc., as described below:

• Field activities includes field visits correlated with installation or maintenance activities such as troubleshooting and repairs, replacing specific spare parts - upon specific training
• Lab repairs includes laboratory correction activities to electronic or mechanical components - upon specific training

Key Responsibilities

• Handle on- call requests for the repair of equipment due to malfunction or failure.
• Troubleshoot and repair electronic systems and subsystems within lab environment and determine when assigned equipment is unrepairable
• Able to troubleshoot hardware problems, update software configurations from written instructions or with guidance from support personnel.
• Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
• Follows maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available.
• Make recommendations to supervisors on ways to eliminate or ease field maintenance or operational problems.
• Expert in Operation, Support with electronic equipment
• Understand usage of the Digital Multimeter and has a know how to solder irons
• Communicating effectively with peers and supervisors, operators and customers
• Availability to work where Mellon Κosovo operates or to travel abroad for training purposes
• Holds a University Degree in Engineering, Mechanical Engineering is of first preference, including electronics or relevant technical skills.
• Have at least 3 years work experience in conducting mechanical/technical work and repairmen and maintenance of equipment’s including electronic systems.
• Possess English proficiency to include reading, speaking and writing.
• Must have a driving license and maintain a clean driving record for purposes of insurability

Soft Skills

• Excellent Communication Skills, verbal and written
• Customer service oriented
• Drive for leadership and a spirit of service and dedication.
• Strong listening and problem-solving skills
• Pro-active attitude and team oriented
• Multinational working environment
• Competitive compensation
• A people-oriented organization which fosters professional growth
• Continuous training and development opportunities