After Sales Director

Duties & Responsibilities

Strategy & Planning

• •Leads participation in the yearly business plan meeting to set forth the Jeep & Alfa Romeo After Sales strategic
• objectives, in alignment with Stellantis' standards. Presents the After Sales results to the Brand General Manager
• and senior management on a quarterly basis, outlining achievements versus plan and challenges and suggestions
• for improvements.
• •Sets the standards and performance measures of the After Sales department in line with the company's strategic
• direction, and cascades it down to the direct reports and monitors their timely implementation, ensuring the
• achievement of the set objectives.

Budget & Policy Governance

• •Reviews and approves the annual After Sales budget plan for the overseen department (i.e., Services budget, and
• spare parts), ensuring alignment with the company's vision and strategies, and submits to the Brand General
• Manager for final approval.
• •Reviews his department's operational policies & procedures manual, and monitors their ongoing implementation.
• Incorporates all changes upon their occurrence, and ensures clear communication of those changes to the relevant
• departments.

Performance Monitoring & Reporting

• •Reviews and approves all the periodical reports generated from the Services, Spare Parts and Customer Care
• Departments, analyses them versus performance measures and provides recommendations accordingly.
• •Reviews Customer Service reports on a monthly basis, and ensures that corrective initiatives identified for the
• improvement of service quality are being efficiently and timely implemented.

People & Talent Management

• •Approves the yearly Technical Training Plan submitted by the Training Manager, from a budgetary and requirements
• aspect. Ensures implementation of the approved Plan and reviews the technical skills inventory quarterly report,
• providing corrective actions and recommendations for improvement.
• •Approves the monthly Bonus Systems of the After Sales Staff submitted by the After Sales Manager and Spare Parts
• Manager.
• •Conducts performance appraisal sessions of his direct reports in due time. Reviews and approves the performance
• appraisals conducted by his first liners to their subordinates, ensuring a timely, efficient, and objective Performance
• Management process.

Marketing & Stakeholder Relations

• •Prepares, in cooperation with the Marketing Manager, the After Sales programs including the design and
• production of communication material, ensuring adherence to the company's corporate identity.
• •Maintains a professional and strategic relationship with Stellantis and key Spare Parts suppliers.

• Bachelor's degree in Mechanical Engineering.
• Strategic planning and the ability to translate brand/business objectives into an after-sales action plan.
• •Strong P&L and budget management skills.
• •Stakeholder management — comfortable engaging Stellantis, senior management, and cross-functional department
• heads (Finance, Marketing, Training).
• •Leadership and people development — coaching, performance management, succession planning.
• •Data-driven decision-making — able to read service/parts/customer KPIs and act on them.
• •Customer experience orientation, with a focus on retention and loyalty programs.
• •Negotiation skills, particularly with spare parts suppliers and service contracts.
• •Strong knowledge of automotive after-sales processes, warranty, and technical training frameworks.
• •Excellent communication skills in Arabic and English.
• •Proficiency with after-sales/CRM systems and reporting tools.
• Academic & professional qualifications:
• •10+ years of progressive experience in automotive after-sales (Services, Spare Parts, Customer Care), including at
• least 5 years in a senior after-sales leadership role.
• •Proven experience managing after-sales operations across multiple showrooms/service centers for a brand or brand
• group.