Onboarding/Orientation Specialist (28874)

DescriptionJoin our Page Trucking Team today!

$25 - $35 per hour (based on experience)

Shift: Monday 6AM - 3PM & Tuesday - Friday 7:30AM - 4:30PM

Job Purpose

The Onboarding & Orientation Specialist is responsible for planning, coordinating, and delivering a comprehensive orientation and evaluation program for newly hired company drivers, owner-operators, and fleet owners.

This position ensures that each driver is properly onboarded, understands Page Trucking’s policies and operating procedures, and satisfies applicable company, Department of Transportation, and Federal Motor Carrier Safety Administration requirements before being authorized to operate.

The Onboarding & Orientation Specialist evaluates driver readiness, facilitates required training and documentation, administers road tests and equipment readiness evaluations, and provides a structured and professional onboarding experience that supports safety, compliance, operational success, and driver retention.

This position serves as a key liaison among Recruiting, Safety, Risk, Compliance, Operations, Maintenance, Human Resources, Accounting, Settlements, and the Page Training Center.

Duties and Responsibilities

Driver Orientation and Onboarding

Plan, coordinate, and facilitate in-person and virtual driver orientation sessions.

Deliver an introductory orientation presentation that covers:

Company history and overview

Mission, vision, values, and workplace culture

Safety expectations and performance standards

Orientation agenda, requirements, and expectations

Present and reinforce company policies, operational procedures, and safety standards.

Facilitate the completion of onboarding documentation, including:

Employment forms

FMCSA-required records

Company-specific forms and agreements

Owner-operator and fleet-owner documentation, as applicable

Verify that drivers are properly established in applicable company systems, including:

Motive

Tenstreet

Paycom

Payroll and settlement systems

Other transportation or fleet-management systems

Clearly communicate orientation schedules, requirements, and expectations to attendees.

Coordinate daily orientation logistics, including meals, training materials, meeting schedules, transportation, and classroom arrangements.

Training, Evaluation, and Compliance

Ensure that drivers can successfully access and use Motive during orientation.

Provide training and verify each driver’s ability to complete essential Motive functions, including:

Recording hours-of-service information, as applicable

Completing daily driver vehicle inspection reports

Submitting accident and incident reports

Accessing assigned documents, messages, and workflows

Demonstrating a basic understanding of the platform

Reinforce Page Trucking’s safety protocols, compliance requirements, and performance expectations.

Track and verify the completion of required training modules, assessments, and certifications.

Coordinate and conduct road tests for company drivers, owner-operators, and fleet owners in collaboration with Safety and the Page Training Center.

Evaluate driver readiness and promptly communicate any safety, training, compliance, or performance concerns to the Safety Director.

Help ensure compliance with applicable federal, state, and company requirements.

Monitor driver completion of assigned tasks in Paycom, Tenstreet, Motive, and other applicable systems.

Partner with Safety, Risk, and Compliance personnel to reinforce safe operating practices and reduce preventable incidents and violations.

Scheduling and Coordination

Develop and manage the daily orientation schedule.

Coordinate presentations and meetings involving:

Human Resources

Safety

Maintenance

Compliance

Risk

Accounting

Settlements

Operations

Recruiting

Driver managers

Executive leadership

Schedule road tests, equipment evaluations, system training, and other required activities.

Coordinate owner-operator and fleet-owner meetings, including lease agreement discussions and equipment-related requirements.

Confirm presenter availability and communicate schedule changes to all affected parties.

Adjust orientation schedules in real time based on operational needs, presenter availability, equipment readiness, or driver progress.

Ensure that orientation activities occur in the proper sequence and within established timeframes.

Driver Experience and Engagement

Create a welcoming, organized, consistent, and professional onboarding experience.

Serve as the primary point of contact for drivers throughout orientation.

Respond to driver questions, concerns, and needs in a timely and professional manner.

Escalate operational, employment, safety, or compliance concerns to the appropriate driver manager, department leader, or Safety Director.

Build professional rapport with drivers to encourage engagement, accountability, and long-term retention.

Coordinate meals and hospitality arrangements, including lunch orders and, when applicable, dinners involving drivers and members of executive leadership.

Ensure that drivers understand available resources, points of contact, and expectations before completing orientation.

Recordkeeping and Reporting

Maintain accurate, complete, and organized orientation records, including:

Attendance

Documentation status

Training completion

Certifications

Road-test results

System access and task completion

Equipment assignments and agreements

Track onboarding progress, outstanding requirements, compliance status, and orientation outcomes.

Print, distribute, scan, file, and store required records in accordance with company procedures.

Ensure that applicable documents, including trailer rental agreements, are signed, scanned, uploaded to Tenstreet, and provided to drivers.

Maintain organized electronic records in Tenstreet and other internal systems.

Prepare and provide reports related to:

Orientation completion

Driver readiness

Training and compliance status

Driver performance trends

Orientation outcomes

Driver retention

Protect confidential employee, driver, and company information in accordance with company policy and applicable requirements.

Cross Departmental Collaboration

Work closely with Recruiting to support a smooth transition from applicant or candidate to active driver.

Coordinate with Human Resources to ensure that employment onboarding requirements are completed accurately and on time.

Partner with Safety, Compliance, Risk, and Operations to promote consistent messaging, standards, and expectations.

Communicate with Maintenance personnel regarding truck availability, repair status, equipment condition, and driver equipment readiness.

Collaborate with the Page Training Center and approved external trainers to coordinate training and assessments.

Schedule and confirm presentations, meetings, evaluations, and required activities with internal stakeholders.

Communicate unresolved onboarding issues to the appropriate department and follow through until they are addressed.

Administrative and Daily Orientation Duties

Prepare the classroom and ensure that training materials, equipment, supplies, and technology are ready before each session.

Collect, place, manage, and distribute lunch orders for orientation attendees.

Coordinate dinner or hospitality arrangements when required.

Monitor Paycom, Tenstreet, Mot