Lead Management Coordinator

DescriptionJob Summary

The Lead Management Coordinator owns the day-to-day life cycle of every lead that comes in. From first contact through qualification, categorization, routing, and follow-up. This person is the first human touchpoint for many prospects: answering inbound and outbound calls, asking the right questions, and making a judgment call about what each lead needs and where it should go. This person will report to the Director of Marketing and support our marketing full life cycle and campaigns.

Essential Responsibilities and Duties

Calls and Lead Intake

Serve as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chat
Answer and route incoming calls professionally and promptly
Meet response-time standards for new inbound and outbound leads
Nurture-stage leads so nothing goes cold

Lead Categorization, Qualifications, and CRM Hygiene

Accurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priority
Qualify leads against defined criteria through direct conversation and research
Make sound judgment calls on lead quality and priority, escalating high-value or time-sensitive opportunities immediately
Maintain clean lead records
Track lead source attribution so marketing can evaluate channel performance
Manage lead handoff to sales, operations, and/or service and repair
Run consistent follow-up cadences on nurture-stage leads so nothing goes cold
Produce regular reporting on lead volume and quality
Document lead management workflows and qualification criteria
Support marketing campaigns with lead-side execution
All other duties as assigned

QualificationsQualifications/Skills

Strong organizational and problem-solving abilities
Ability to think independently and act decisively under pressure
Excellent communication and time management skills
Communicate professionally by phone, email, and text
Visual acuity for close work, distance, depth perception, and peripheral vision
Frequent sitting and typing

Education and/or experience

High School Diploma required
Associate or bachelor’s degree in business, Construction Management, or related field is a plus
At least 1 year of experience in scheduling, logistics, or construction supply
Proficiency in Microsoft Excel, Word, and Outlook
Familiarity with ERP/CRM systems (Acculynx preferred)