Air Freight

Responsibilities

• Handle day-to-day air freight operations and keep shipments on track from booking to final delivery;
• Prepare air freight quotations and follow through by organizing shipments once the offer is accepted;
• Coordinate bookings with airlines and agents, respecting cut-off times and capacity constraints;
• Prepare and check shipment documentation and instructions to ensure accuracy and compliance;
• Track shipments daily and proactively update customers and internal stakeholders;
• Manage exceptions such as delays, rollovers, missing documents, customs holds, and route changes;
• Liaise with customers, carriers, trucking partners, warehouses, and internal teams to solve issues fast;
• Maintain accurate shipment data, costs, and status updates in internal systems to support billing and reporting;
• Support continuous improvement by suggesting practical fixes to recurring operational issues.

Requirements

• Around 1–2 years of experience in air freight operations or freight forwarding;
• Exposure to both import and export is preferred;
• Basic understanding of air freight documentation and operational flow;
• Ability to prioritize and manage multiple shipments under time pressure;
• Strong communication skills in email and phone, with a customer-focused mindset;
• High attention to detail and ownership mentality;
• Good MS Office or Google Workspace skills; experience with logistics systems is a plus;
• English required; additional languages are an advantage;
• Dangerous goods knowledge is a plus, but not mandatory.