L2 Technician - #35272

L2 Technician - #35272

> Manila Recruitment · Philippines (Remote) · Full-time · Posted 2026-08-28

**Workplace:** remote

**Department:** IT - Larlyn M

Description

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

**Duties and Responsibilities:**

· Resolve complex issues related to Microsoft systems and applications

· Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.

· Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers

· Resolve Issues: Troubleshoot and fix complex problems

· Administer: Apply updates, manage backups, and ensure security

· Support Projects: Assist with migrations and document changes

· Azure Support: Manage Azure services and use PowerShell

· Ensure Security: Maintain compliance and conduct audits

· Collaborate: Work with teams and train junior staff

· Improve: Enhance processes and stay current with technology

Communicate: Update and address client feedback

Requirements

**Must-have Skills/Qualification:**

· Bachelor of Computer Science, Information Technology graduates or comparable experience

· At least 2-5 years of minimum experience in a similar role

· Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)

· Excellent troubleshooting skills

· Ability to provide technical support and resolve requests in a timely and efficient manner

· Excellent communication skills to successfully collaborate with foreign counterparts

· Able to work under pressure

· Able to multi-task

· Good organizational skills

**Advantageous Skills/Experience:**

· MSP experience is highly desirable

Relevant certifications

Apply

[Apply at Manila Recruitment](https://apply.workable.com/manilarecruitment/j/393045C62A/apply)

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