Entertainment Team Lead

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit <www.level99.com> for more details. OVERVIEW
Step into leadership at Level99. As a Team Lead, you'll support the Team on the floor, coach performance in real time, and help ensure every Guest experience runs smoothly. This role is perfect for someone ready to lead by example, stay hands-on, and take ownership of both Team performance and Venue standards.

RESPONSIBILITIES

Support Team Members and Guests by maintaining a strong, visible presence on the floor
Coach and develop Team Members through real-time feedback and support
Maintain cleanliness, organization, and overall Venue standards
Assist with task delegation, rotations, and operational flow
Train new Team Members using structured, hands-on training methods
Help resolve Guest concerns and escalate issues when needed

MUST-HAVE SKILLS
Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
Strong verbal communication skills and a natural ability to connect with people
Comfortable working under pressure in a fast-paced, ever-changing environment
Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
1+ year in a Leadership or training role
Hospitality, retail, or entertainment background
Public speaking or performance background