Restaurant Manager

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit <www.level99.com> for more details.

JOB DESCRIPTION

The Level99 team is looking for a Restaurant Manager to be a key player on our Food & Beverage management team. You’ll work closely with our Events, Culinary, and Entertainment teams to keep the Tap Room and Beer Hall running smoothly, while helping us boost event efficiency and keep our hospitality standards high. We’re looking for an inspiring leader who loves being on the floor, running events, connecting with guests, and maintaining the high-energy at Level99. Since Level99 is growing quickly, there’s plenty of room for you to grow your career with us, too!

RESPONSIBILITIES

Connect with guests, build relationships, and cultivate regulars

Maintain an approachable, positive, and energetic attitude to address guest and staff needs

Handle tough conversations with decisiveness, grace, and maturity

Proactively take initiative to drive shift operations forward

Manage systems including Toast POS, OpenTable, Sling, and Lever

Schedule hourly staff to optimize sales and achieve hospitality targets

Coach staff on hospitality and F&B service standards

Uphold venue safety, entertainment risks, and food safety standards.

Support and collaborate across F&B, events, and entertainment teams

MUST-HAVE SKILLS
Strong cross-management team communication
Thrives under pressure in a fast-paced, dynamic environment
Excellent written and verbal communication skills
Highly organized with strong attention to detail
High integrity and professionalism
Positive, upbeat, energetic attitude—leading by example
Flexible schedule required (days, nights, weekends, holidays, emergencies)
Ability to work 9+ hour shifts, stand/walk/squat/climb stairs for long periods
Ability to grasp, reach overhead, push, lift, and carry up to 50 lbs
High School diploma or equivalent
Proficient in operational technology, including Microsoft Office

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

Knowledge of a second language, particularly Spanish, a plus