Strategic Account Manager - MENA

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager - MENA based in Netherlands.

This is a high-impact opportunity to manage strategic B2B SaaS relationships across the MENA region within the fintech, fraud, payments, and compliance <space.You> will own a portfolio of key customers, serving as their trusted advisor and internal advocate.The role combines account management, technical problem-solving, strategic analysis, and customer <success.You> will help organizations maximize the value of sophisticated risk, fraud, compliance, and payment solutions.Working closely with analytics, data science, integrations, and product teams, you will turn complex challenges into actionable <outcomes.You> will also identify opportunities for account growth, improve customer efficiency, and contribute to long-term strategic planning.This role is ideal for an analytical, commercially minded professional who thrives in a fast-moving, globally distributed environment.

Accountabilities

• Serve as the primary point of contact for a portfolio of strategic customers, managing both day-to-day needs and long-term opportunities while maximizing customer ROI.
• Develop a strong understanding of the product, technology, and strategic direction, communicating complex concepts clearly and effectively to customer stakeholders.
• Translate technical, product, fraud, and compliance challenges into practical solutions and coordinate resolution processes across internal and external teams.
• Advise customers on fraud, payments, compliance, and risk-management best practices, helping them address emerging challenges and improve operational outcomes.
• Define, monitor, analyze, and communicate customer KPIs, using data and insights to demonstrate value and identify areas for improvement.
• Provide strategic analysis and critical thinking to support customer expansion plans and identify opportunities for deeper adoption of products and services.
• Collaborate with risk analytics teams to identify new fraud typologies, develop proactive solutions, and communicate relevant findings and recommendations to customers.
• Coordinate multiple stakeholders and initiatives, ensuring projects remain aligned with customer priorities, business objectives, and expected outcomes.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or a comparable customer-facing function within B2B SaaS.
• Strong understanding of API-based customer integrations and the ability to communicate effectively about technical products and workflows.
• Professional experience in fraud, payments, compliance, fintech, AML/KYC, or related financial technology domains; banking experience is highly preferred.
• Proven experience working directly with customers, including presenting to and influencing a range of technical, operational, and executive stakeholders.
• Excellent analytical and numerical skills, with the ability to interpret business intelligence data, identify meaningful trends, and turn findings into actionable recommendations.
• Strong project management and organizational abilities, with the capacity to synthesize diverse inputs and balance competing stakeholder priorities.
• Ability to simplify complex strategies, technologies, and business problems into clear processes and measurable outcomes.
• Exceptional communication, presentation, relationship-building, and collaboration skills.
• A proactive, improvement-oriented mindset with strong ownership and a genuine focus on helping customers become more efficient and successful.

Benefits

• Competitive cash compensation combined with equity and bonus opportunities.
• Estimated base salary of AED 395K–AED 465K, depending on location, qualifications, experience, and interview performance.
• Remote-first flexibility with the ability to work from home or another productive location.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents where applicable in the US and Canada.
• 4% 401(k) / RRSP matching for eligible US and Canada employees.
• MacBook Pro provided for work.
• One-time home-office setup stipend covering items such as a desk, chair, or monitor.
• Monthly meal stipend and social meet-up stipend.
• Annual health and wellness stipend.
• Annual learning and professional development stipend.
• Opportunity to work alongside experienced professionals within a globally distributed team and fast-growing technology environment.