Restaurant Assistant General Manager

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit <www.level99.com> for more details.

JOB DESCRIPTION

Level99 is searching for a dynamic Restaurant Assistant General Manager (AGM) to play an integral part of our Food & Beverage leadership team! In this role, you will champion top-notch guest experiences, mentor team members, and have the primary responsibility of managing the beverage program. You will collaborate closely with Culinary, Event Sales, and Entertainment to ensure seamless daily operations. We are looking for an engaging, hands-on leader who thrives on the floor, sets a strong example, and drives team success in a fast-paced environment.

RESPONSIBILITIES

OPERATIONS

Manage total beverage program: inventory, smallwares, ordering, and training

Schedule, train, and develop servers and support staff aligned with Level99 core values

Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding

Collaborate closely with and support the entertainment team

Maintain full knowledge of Brew Hall and Taproom menus

Drive operational execution, shift routines, and facility maintenance

HOSPITALITY

Engage guests and cultivate regulars

Handle tough conversations with grace, maturity, and decisive leadership

Take proactive initiative to drive progress

Ensure overall guest safety, addressing entertainment risks and upholding food safety standards

FINANCIAL

Ensures ongoing compliance with laws, insurance, landlord rules, and company policies

Maintains labor and controllable costs within company guidelines

Handles daily cash management, reconciliations, and audits

Orders inventory and paper products

Performs other assigned duties

MUST-HAVE SKILLS

Collaborate effectively across management teams

Thrive under pressure in a fast-paced environment

Strong verbal and written communication skills

Highly organized with keen attention to detail

High integrity and professionalism

High School diploma or equivalent

Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business

Proficient in adopting and using new operational technology

Positive, energetic attitude, leading by example.

Flexible schedule including days, nights, weekends, holidays, and emergency response

Onsite 5 days/week averaging 9 hours/day, with seasonal increases

Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods

Grasp, reach overhead, push, lift, and carry up to 50 lbs

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required

ServSafe, Allergen and ChokeSaver Certifications