Customer Service Representative at Recovery Monitoring

About The Role

DescriptionDuties include the provision of general oversight and supervision for the GPS Central Monitoring Center, delivery of technical assistance to company staff and governmental agencies, and overall administration of the GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority.

ESSENTIAL FUNCTIONS

o Schedules orientation and installation appointments for all new referrals
o Manages daily communication and equipment alerts and maintenance items
o Creates individual customer accounts and tracks participant as well as taking payments
o Delivers participant completion, non-compliance, and payment reports to the appropriate supervising agencies
o Will have face to face contact with clients (DWI offenders, sex offenders for GPS bracelets)
o Perform general maintenance on electronic monitoring equipment
o Provide case management to an assigned territory
o Performs installations, removals and basic maintenance of breath alcohol testing equipment (we will train and certify).
o Other duties as assigned.
Qualificationso Customer service experience
o Strong verbal and communication skills and excellent interpersonal skills
o Proficiency with Microsoft Office and other basic computer functions
o Ability to pass a background check and drug screening
o Perform data entry
o Proficient with Microsoft Office Suite and G Suite.
o Effective verbal and written communication skills required.
o Clear criminal background preferred