Appointment Companion

DescriptionPOSITION SUMMARY: Outside Participant Attendant provides an escort for the frail and elderly participants for outside appointments during the day. Assists as necessary within the Scheduling department during down time.

MISSION: Improving lives, Optimizing wellness, Promoting independence

COMPETENCIES:

Technical Expertise
Problem Solving
Teamwork
Effective Communication
Results Oriented
Personal Credibility
Quality Focus
People Focus
Flexibility

RESPONSIBILITIES AND DUTIES:

ESSENTIAL JOB FUNCTIONS:

Must remain patient and maintain good customer service when working with participants and internal or external staff
Escorts participants to all outside appointments that have been arranged by the scheduling department
Assists with the needs of the participant during any outside appointment (i.e. participant paperwork, toileting, mobility and possible transfers)
Documents services provided during the escorted appointment consistently and accurately via Electronic Health Records (EHR). Follows and fills out forms completely and neatly. Documentation is completed in a timely manner
Communicates with Rocky Mountain Health Care Services (RMHCS) for outside appointments, as necessary, including ensuring that the participant is signed in/out of the center and appointment
Views email throughout the day to receive updated scheduling information
Checks in with the scheduling department when a participant cancels or no-shows an outside appointment to assist with department needs
Maintains proper boundaries when dealing with participants. Notifies manager of any possible ethical or boundary issues immediately upon discovery
Must be available to work various hours to include early morning and late evening appointments. Possible overtime
Must remain patient and maintain good customer service when working with participants and internal or external staff
Other duties as requested/assigned

Qualifications

High school diploma or equivalent is required
One year of experience with a frail, or elderly population is required preferred
Must be knowledgeable in how to use a Computer and Microsoft Office applications
Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public
Capable of and experienced in assisting individuals with special mobility needs
Knowledge of how to operate medical equipment (wheelchair, walkers) desired
Ability to work independently with minimal supervision

We strive to provide our employees with a comprehensive and affordable benefits package including Medical and Prescription Drug, Dental, Vision Care, Wellness Program, Telemedicine Program, Flexible Spending Accounts, Health Savings Account, Company Paid Basic Life and Accidental Death & Dismemberment, Company Paid Long-Term Disability, Voluntary Life Insurance, Voluntary Short-Term Disability, Accidental Injury Insurance, Critical Illness, Hospital Indemnity, 403(b) Savings Plan, Legal Shield and IDShield, Employee Assistance Program (EAP), Paid Time-Off plan. Such benefits are based on applicable state law and factors such as pay classification (full-time, part-time, or casual), job grade and length of service.