Courtesy Officer

Description

The Courtesy Officer plays an essential role in maintaining a safe, secure, and welcoming environment within a commercial office or mixed use property. Serving as a front line presence, this position supports daily operations through security monitoring, customer service, and emergency response while helping protect people, property, and the overall tenant experience.

Duties & Responsibilities

Conduct routine patrols of the property
Monitor security cameras and access points
Greet visitors and assist tenants with access or inquiries
Respond to security incidents, alarms, and emergencies
Escort vendors and unlock authorized areas as needed
Document incidents, patrols, and observations
Coordinate with property management and emergency responders

Qualifications

Education & Training

High school diploma or equivalent required
Security training or certification preferred
First Aid and CPR certification preferred
Prior experience in security, customer service, or law enforcement preferred

Knowledge, Skills & Experience

Strong customer service and interpersonal skills
Basic knowledge of security systems and emergency procedures
Ability to remain calm, professional, and observant in high pressure situations
Strong attention to detail and written documentation skills
Ability to work independently and as part of a team