Store Manager - Sports Direct Qormi

• sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco,
• Nigeria and Algeria.
• Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first
• pair of NIKE was sold in Malta.
• Role purpose
• The store manager's main objective is to oversee all operations essential for the smooth functioning of
• the store. This includes guaranteeing swift and polite service to customers to enhance both sales and
• customer satisfaction, while also upholding Hudson’s reputation for excellence and professionalism.

The key duties and responsibilities of the role are as follows

Strategy & Market Analysis

• Responsible for carrying out actions raised on productivity reports drawn up by retail ops and

country banner.

• Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer

complaints and queries effectively and efficiently

• Responsible for the adherence of brand guidelines

Commercial

• Adhere to brand guidelines and collection planning

Product Management

• Collaboratively with Retail Ops communicate feedback on customer buying trends and missed

opportunities to Brand

Budget Management

• Accountable to adhere to the allocated store budget such as sales, payroll and operational costs

Team & Performance Management

• Responsible/ Inputs the execution of identified actions following mystery shopper reports
• Accountable for the smooth functioning of retail stores by providing day to day training on

• customer service and store operations, ensuring that all staff receive all assigned training, thus
• ensuring a high standard of work and reaching the store objectives

• Responsible for recruitment and selection of their shop according to brand guidelines, allocated

headcount and adhering to payroll budget.

• Responsible to create store rosters that deliver the resource needs of the store and to ensure

accurate timesheet reporting

• Responsible to ensure that VM guidelines are adhered to
• Coordinating store employees by establishing working areas, product specialisations, and work

rosters

• Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all

repair or upgrading work carried out in the retail outlet

• Responsible to ensure that the Sales Assistants have all required support in terms of equpment

and products to provide a more efficient and professional service

• Ownership of staff appraisals.

Customer Care

• Ensure that outlet visitors are provided with a unique experience in line with the company

branding

• Responsible to check that all items within the shop are free of defects, properly displayed and

correctly priced.

Health & Safety

• Responsible to ensure that all security measures are in place and functioning adequately,

reporting in the case that they are not

Direct Reports

• Assistant Store Manager
• Senior Sales Assistants
• Sales Assistants
• Stock Room Keeper
• In Store Visual Merchandiser.

KPIs

• Responsible for own store P&L
• Top Line Sales
• Completion of all assigned training for team
• Staff Retention
• Labour Costs (shared decision with Retail Ops)
• Mystery Shopper Ratings
• Conversion Rates - UPT, ATV
• Direct operation costs
• Stock Loss

Core competencies, knowledge, and experience

• A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or

leadership role

• Familiarity with financial and customer service principles
• Proficient user of MS Office
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to

reach targets;

• Business acumen to be able to take commercial decisions
• Strong communication & feedback to direct team including key HQ departments;
• Mentor and pass on any training and knowledge provided to team