Learning Facilitator : HOE

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. What will you do? The Learning & Development Facilitator is responsible for designing, delivering, and continuously improving training and development initiatives that enhance employee performance and support business objectives. The role partners closely with operational leaders and stakeholders to identify learning needs, develop practical learning solutions, and ensure employees have the knowledge, skills, and confidence required to deliver exceptional customer service and achieve operational targets within a dynamic short-term insurance call centre environment. An L&D Facilitator will be responsible for practical, and relevant learning interventions for new hires and existing employees, deliver classroom, virtual, and on-the-job training programs aligned with business and operational requirements as well as creating a positive learning environment that promotes participation, knowledge retention, and application of learning and ensure all training materials remain accurate, compliant, and aligned with current business processes, products, and regulatory requirements. Minimum Qualification and Experience Minimum Requirements Minimum Qualification Grade 12 / Standard 10 / NQF 4 A relevant qualification in: Short-Term Insurance, Education / Learning & Development Accredited Facilitation Qualification (will be advantageous) . Minimum Experience A minimum of 5 years practical exposure to Sales Short Term Personal Lines products and processes. A minimum of 1 years experience in coaching or facilitation experience Short-term insurance experience in designing and facilitating blended learning solutions. Knowledge and Skills Training Queries, ad-hoc support and projects Facilitation/ presentation of training Training material/content development and updating Training Assessments and feedback/ reporting Personal Attributes Plans and aligns - Contributing independently Communicates effectively - Contributing independently Decision quality - Contributing independently Interpersonal savvy - Contributing independently Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.