Customer Success Adviser

At Fedcap UK, every interaction matters. We’re looking for a friendly, organised and customer-focused Customer Success Adviser to join our team in Thornaby. You’ll play an important role in supporting our customers and ensuring they receive a high-quality service throughout their journey with us. Working closely with participants, employers and internal teams, you’ll help resolve queries, coordinate appointments, maintain accurate records and identify opportunities to improve the customer experience. If you enjoy helping people, solving problems and working in a fast-paced environment, this could be the role for you.