C005276 Senior Technician - MON 7 Sep at Emw — Norfolk

About The Role

> EMW, Inc. · Norfolk, United States · Contract · Posted 2026-08-25

**Workplace:** on_site

**Department:** AAS

**Deadline Date:** Monday 7 September 2026

**Requirement:** Senior Technician (ICT Systems Operations and Maintenance)

**Location:** Norfolk, VA, US

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 408

**Required Start Date:** 13 October 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**

Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
Escalates incidents to Level 2 support as necessary;
Installs and maintains CIS assets for CSU Norfolk and supported customers;
Installs and maintains Software on LAN workstations;
Records all actions pertaining to CIS support in the approved ticket management system;
Adheres to Technical Assistance Center SOP;
Provides status updates for assigned requests via the approved ticket management system;
Follows-up with users on completed requests prior to closing associated tickets;
Contributes to accountability of CIS assets;
Escalates User Complaint Management and Problem
Reports to TAC Cell Head;
Executes pro-activeness for all requests assigned to User Support Section;
Adheres to work schedule, providing support by engaging directly with the customer;
Must be able to engage professionally in a multi-national environment working with VIPs.
Support to exercises and outside normal working hours may be required.
Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.

**Skills, Knowledge & Experience:**

The candidate must have a currently active NATO SECRET security clearance
Installation, operation and maintenance of computer systems on local area networks (LAN);
System administration and maintenance of computers running Microsoft Windows 10;
Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
A+ Fundamentals (Hardware / Software).
Language requirements: A thorough knowledge of English, both written and spoken, is essential.